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Poster: stilldead77 Date: May 1, 2009 8:18pm
Forum: GratefulDead Subject: Re: High (Delivery) Time

I got them all in FLAC glory, in about 10 minutes online...shhh ~

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Poster: Miss Divine Date: May 2, 2009 1:05am
Forum: GratefulDead Subject: Re: High (Delivery) Time

...which is why I highlighted it myself.
Rhino must know that high quality, un-compressed files of the shows they are selling are available to us for zero cash.
Surely to make money they must put a bit of an effort into getting their full-price versions to us a little bit quicker?

It's not as if we rely on steam boats and air balloons for our postal service.

This post was modified by Miss Divine on 2009-05-02 08:05:53

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Poster: Drew4u2 Date: May 2, 2009 11:04am
Forum: GratefulDead Subject: Re: High (Delivery) Time

I am truly appalled at their non-existent customer service. I ordered numerous CDs (about $150 worth) on 4/10. Nothing shipped and I got no response from my email inquiries for over 2 weeks. Then everything I ordered arrived except Road Trips Volume 2 Number 2. Still no response as to when I might receive that. This is no way to run a business or keep customers/fans happy. In fact it has pissed me off to the point that I DO NOT want to spend any money on GD products from dead.net since they obviously do not value my business. I'll be going to the LA Forum show on 5/9 since I already have tickets but after that my patronage will most likely disappear. I love the music, went to over 150 shows from the late 70s until 94 and will continue to listen but I'll have to find other places to shop for it. Sad.

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Poster: William Tell Date: May 2, 2009 12:42pm
Forum: GratefulDead Subject: Re: High (Delivery) Time

That is really sad...I have to say (not defending) that I have had great luck with all orders (I live close), coming faster than I would've ever hoped, etc., and always in good shape (I don't like the cardboard sleeves for RTs disks though, but that's a diff issue).

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Poster: Drew4u2 Date: May 2, 2009 12:58pm
Forum: GratefulDead Subject: Re: High (Delivery) Time

I live in S. Calif. The address on the invoice I received is in Van Nuys. Maybe I should drive out there and pick up my discs. Truly pathetic. They are failing at the most basic level of marketing and sales which is "Don't advertise something for sale if you can't deliver!" It would be one thing if there was a message informing a potential buyer that it might take up to a month to receive the merchandise. Then the buyer could decide if it was worth the wait. I just don't get it. Seems like total indifference and incompetence to me.

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Poster: William Tell Date: May 2, 2009 1:25pm
Forum: GratefulDead Subject: Re: High (Delivery) Time

WTF!? I just assumed you were overseas like the others (?) here having trouble! Sonnofabitch! That is bizarre...crap.

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Poster: rastamon Date: May 2, 2009 1:05pm
Forum: GratefulDead Subject: Re: High (Delivery) Time

yeah, those cardboard sleeves...i got some glue-hell on the inner edge of a CD because of that.